How can I order repair or replacement parts?

Repair and replacement parts are available for ordering online if you know the part that you are looking to replace. For questions and inquiries regarding the proper part for your unit, contact Customer Support by emailing a support request to, placing your request in the email body before sending. Once we have received your request, please allow up to 24-48 hours to solve and answer your request. Some requests may take longer, however, our goal is to respond to each request as soon as possible. In addition, to speak to a representative about your problem, and get further information about the part needed, or to place your part order over the phone, please call us direct at 310-559-1700.


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    Lydia grilli

    I just purchased a Lava heat Italia ember-cop ember outdoor patio heater-B008U6QQYK-but the glass cylinder was broken ,how much is a new one? Please advise.Thank you,Lydia

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